COVID Policy

(Last Updated September 21, 2021)

We're still open for walk-in shopping, as per local guidelines.

With the announcements made by our Provincial Government over the past year, our leadership team has been implementing policies and procedures for all Alpenland locations. We understand that circumstances look different for everyone, and so in order to serve all our visitors with the highest level of safety in mind we are currently implementing the following:

The following has been implemented for all Alpenland locations:

  • Face coverings are required and provided to enter and shop in any Alpenland Retail or Rental spaces
  • Capacity is limited, as indicated by signage at all entrances.
  • Sanitization is required upon entry and prior to handling merchandise via provided sanitization stations

We understand that some visitors may not be able to wear a face covering for various reasons - in these circumstances, we ask that you consider shopping via our online web-store or calling in to have us assist you - we are happy to process transactions over the phone and can walk out your items to your vehicle for curbside service as well.

Bike Service Shop

We are now offering a new Online Appointment Booking system, along with being open for walk-in bike service. Our goal is to ensure bikes are serviced within a timely manner of 3 - 5 business days, depending on the service required. You can receive email confirmations and calendar event links, as well as a convenient text reminder to ensure you are prepared and reminded of your scheduled appointment time.

To schedule your Bike Drop-off, please visit our booking page by clicking here or feel free to drop-in during our business hours at the rear service shop entrance. Ring the buzzer, and one of our technicians will be out to assist you.

Our Staff Team

With our valuable hard-working team, we've been able to maintain our store operations through-out this pandemic and are committed to keeping them safe and healthy to the best of our ability. Our policies are in place not only for the safety of those around you during your visit, but also for the team that serves you and the many customers that visit all our Alpenland locations. When visiting you can expect to see us sanitizing our front counter space, disinfecting debit machines, sanitizing our hands regularly and wearing masks.

We're in this together!

On behalf of the Alpenland leadership and staff team - thank you for you continued and on-going support! We hope to continue serving you with the highest quality of knowledge, selection, and service for all your outdoor recreation needs in the months to come, and we will all get through this together. We value your extended patience, understanding, and loyal support. See you on the trails!

The Alpenland Management Team