Privacy Policy

As the digital world continues to grow and expand, we recognize that online privacy and security is of the utmost importance. We are committed to making your shopping experience safe and secure.

This Privacy Policy governs the manner in which Alpenland Ski & Cycle collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.alpenland.ca website ("Site"). This privacy policy applies to the Site and all products and services offered by Alpenland Ski & Cycle.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, and credit card information (Payment processing services provided by Stripe, a globally recognized and industry leading payment processor).

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities and/or features.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. We do not collect personally identifying information without your consent or submission.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Alpenland Ski & Cycle collects and uses User's personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to one of our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Alpenland Ski & Cycle has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using this Site, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Alpenland Ski & Cycle
1202 3rd Ave South, Lethbridge, AB, T1J0J9

Privacy Policy Last Updated: September 21, 2021


Pricing Poilicy

Store Policy: Pricing Errors

At Alpenland, we strive to provide accurate and competitive pricing for all our products. However, in the event of a pricing error on our website (https://www.alpenland.ca/), we have implemented the following policy to address any discrepancies:

  1. Pricing Accuracy: a. We make every effort to ensure that product prices displayed on our website are accurate and up to date. b. In the rare event that a pricing error occurs, such as a discrepancy between the listed price and the actual price at checkout, we reserve the right to correct the error before accepting the order.

  2. Notification of Pricing Error: a. If a pricing error is identified, we will promptly notify affected customers via email or phone. b. The notification will include details of the error, the correct price, and options available to the customer.

  3. Order Adjustments: a. If an order has been placed at an incorrect price due to a pricing error, we may, at our discretion, take one of the following actions: i. Offer to cancel the order and provide a full refund. ii. Provide the option to proceed with the order at the corrected price. b. We will communicate these options clearly to the customer and respect their decision. 

  4. Policy Updates: a. Alpenland reserves the right to update or modify this pricing errors policy as needed. b. Any changes to this policy will be communicated on our website, and the updated policy will take effect immediately upon posting.

Please note that this policy is designed to ensure fairness and maintain trust between Alpenland and our valued customers. We appreciate your understanding and cooperation in the rare event of a pricing error. If you have any questions or require further clarification, please don't hesitate to contact our customer service team.