Shipping & Returns

Our goal is to ensure you are fully satisfied and confident in the gear and equipment you've purchased. If for any reason you have concerns or questions regarding your merchandise, please do not hesitate to chat with one of our retail associates and we'd be happy to chat with you!


We can ship to any address within Canada. Some distant Provinces, Territories and rural areas are subject to increased shipping rates, and therefore may require additional payment as per our discretion. At this time, we do not offer shipping outside of Canada.

When placing an order, our website will provide live shipping rates based on the availability of your items and the shipping options you choose. Periodically, we will offer special promotions such as *Free Shipping, Flat Rate shipping, etc. at our discretion. Shipping promotions are displayed on banners throughout our site and during checkout. See below for a detailed description of shipping methods that may be available to you:


Free Shipping: We will periodically offer free shipping promotions, based on variables and purchase requirements determined by our team. Some exclusions apply to items that are heavy, oversized and/or bulky, and will be subject to standard shipping rates or our Heavy/Oversize Flat Rate, as calculated during checkout (See below for more info)

Free Shipping on Orders Over $199: Get free shipping on your order when your cart sub-total hits $199 or more! Some oversize/heavy items, including bikes, skis, snowboards, bike racks, and sale items will not qualify for free shipping, and will be subject to standard or oversize shipping rates as per our discretion. 

Standard Shipping (Flat Rate Shipping): For purchases under $199 or sale items, we offer a $19.99 flat rate shipping, conditions may apply. Provinces, Territories and Rural areas may be subject to increased shipping rates, which may require additional payment as per our discretion.

In-Store Pickup: We have 2 store locations in Southern Alberta; our main store in Lethbridge, AB, and our second satellite store in Blairmore, AB. For any items that are in stock, customers have the option to pick-up in either of our store locations free of charge. Typically, our staff will pick the items and then provide an update via email or phone call once the order is ready to go.

Oversize Flat Rate*: For purchases that are considered oversize a standard shipping rate of $25.00 will be set. Exclusion may apply, see below for details. 

Oversize (Heavy) Flat Rate*: If an item is considered heavy, a flat rate of $199.99 will be applied to the order. Please take note of information displayed on product pages that specify whether an item is eligible for shipment. Maritime Provinces, Territories and Rural areas are subject to increased shipping rates, and therefore may require additional payment as per our discretion. Items such as wake surf boards and other watersports gear may be eligible for partial shipping refund after rate is quoted. 

E-Bikes are only available for in-store pickup due to their large size. However, if you are interested in having an e-bike shipped feel free to call us and we can provide you with more information.

*Items are categorized as oversize or heavy per Alpenlands discretion, as such Alpenland reserves the right to request payment for shipping on any orders for items that are considered oversized and/ or heavy. This includes but is not limited to, skis, snowboards, water skis, wake boards, wake surfs, all bikes, cargo carriers, on vehicle bike racks. Items which fall into these categories that show an option for shipping other than the Oversize Flat Rate ($25.00) or Oversized Heavy item flat rate ($199.99) will not be processed and a payment request for the Oversize Flat Rate ($25.00) or Oversized Heavy item flat rate ($199.99) will be sent. 

Shipping Insurance:

A third party shipping insurance is provided via Route Package Protection and is automatically applied to all orders. This is optional and can be toggled off at check out. Any insurance claims must be made via the Route Package Protection website or app and are not the responsibility of Alpenland. Route Package Protection shipping insurance can be removed after the order is placed prior to shipment but must be done immediately after the order is placed otherwise it may not be able to be removed. Please reach out to us as soon as possible if you do not want this shipping insurance option. We are happy to provide quotes for other insurance options. 

All orders set to in-store pick up will automatically have the Route Package Protection removed from the order. 

Returns/Exchanging Items:

We understand that sometimes ordering online can be difficult - we are happy to offer in-store credit or exchange for any items approved for return within 14 days of original purchase. Please contact us for Return Authorization, at which time new unused/unopened items with original packaging can be shipped back as per the provided return instructions. For web purchases, Alpenland does not cover shipping costs for exchanges. Alpenland reserves the right to charge a re-stocking fee of up to 15% merchandise value per our discretion if the item is not in the condition as described during the return authorization process, and if the item shows wear or damage.

To return an item, please contact us at or via the form link below with your order number and details about the product you would like to return. We will respond as quickly as possible with Return Authorization and instructions. Once the approved item(s) have been shipped to us, you can expect to receive follow-up for your return within 2 - 3 weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).


Final Sale Items:

Final sale items are not eligible for exchange or refund unless otherwise specified. Information on final sale items can be found in the additional information tab of a sale product. Please make sure you are confident about the sizing of a product before making a purchase. 


Order Cancellations/ Refunds:

If an order has been cancelled and/or if a refund has been issued, you can expect to see funds returned to you within 5 - 10 business days. In most cases, funds are returned much quicker. Shipping costs are non-refundable, so please ensure that sizing and fitment has been considered prior to placing an order.

Payment Authorization / Awaiting Payment Status: When new orders are placed, you can expect to see your order status starting in "Awaiting Payment" - this means that you have authorized the payment with your payment method, and we have not yet captured payment. We will only capture payment once the order has been prepared in full for shipment. Should a cancellation be required prior to order processing, we can "Void" the authorization, which returns funds back to your payment method almost immediately (although we generally like to advise that it will take up to 2 business days in case there is a delay with the related financial institution.